1yr return to base unless otherwise stated. To return a faulty item to us within the guarantee period, please contact us first to obtain a returns number. We will then instruct you on how to return the item. You must bear the cost of postage and packaging when sending an item back to us.
All warranty returns are tested by our qualified engineers. If a fault is found then we will offer a repair or replacement. Where this is not possible, we will issue a refund.
If an item is tested and no fault is found then we will request that you collect the item from us. We can arrange to return it to you subject to you paying the return carriage fee calculated by us from the weight of the item.

You are covered by Consumer Protection (Distance Selling) Regulations 2000 when you purchase items from us - this entitles you to return the items to us for a refund. To take advantage of this, you must notify us within 7 days of the day after you receive the goods. This must be in writing (either email or fax is acceptable). Cancellation requests by telephone are not valid and not accepted.

Under the Distance Selling Regulations you are allowed to open the item to inspect the goods, but not use them. Care must be taken to avoid damaging the packaging as you will lose your rights to return the item.

If an item returned under the Distance Selling Regulations has been used, or the packaging is unnecessarily damaged, we reserve the right to refuse the refund and request that you collect the item from us. We can arrange to return it to you subject to you paying the return carriage fee as stated above.

In exceptional circumstances (for example, big button remote controls) we may accept a used non-faulty return for refund, minus a 10% restocking fee (note, that this must be within the 7 day period). These returns need to be approved by us and a returns number obtained before sending them back.

When sending items back, ensure they are well packed and obtain adequate proof/insurance against lost or damaged items. Items must be returned unused and complete with original order number or sales receipt. You must bear the cost of postage and packaging when sending an item back to us.

NB: None of our conditions affect your statutory rights as a consumer.